Shipping & Returns
Shipping & Handling
SHIPPING & HANDLING TIME
Orders are usually processed within 3-4 business days (i.e., Monday – Friday). Some orders, such as pre-order items, may take longer.
We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.
You will be notified when your order ships from our warehouse with the shipment tracking number.
Click on this link to track your shipment : http://deorra.shiprocket.co
Return & Exchange Policy
We are happy to offer a 7 day, no-questions-asked return policy (with full refund or credit) for unused and unworn items. Free return shipping is applicable only when costs do not exceed Rs. 100 and for pin codes covered by our courier partners.
In case charges exceed Rs. 100, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 100 will be adjusted against customer refund. In case of non-serviceable pin codes, customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
Please note that we currently do not offer free shipping on international returns.
RETURN SHIPMENT PROCESS
To return your order, please keep the package ready and include the original invoice. Contact our customer care +918591 130150 and we will arrange a return shipment for you. For areas where return facility is not provided by our logistics partner, you can use your own partner and ship it to our warehouse. Shipping and handling charges, as well as taxes and duties are not refundable. Please address all returns to:
104, 21 D Avenue, Rustomjee Global City,
Virar West, Palghar, Maharashtra, 401303