Shipping & Returns
Shipping Policy
Shipping & Handling
SHIPPING & HANDLING TIME
Orders are usually processed within 3-4 business days (i.e., Monday – Friday). Some orders, such as pre-order items, may take longer.
We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.
We offer free shipping only for orders in excess of Rs. 1000.
SHIPMENT TRACKING
You will be notified when your order ships from our warehouse with the shipment tracking number.
Return & Exchange Policy
We are happy to offer a 30 day, no-questions-asked return policy (with full refund or credit) for unused and unworn items. Free return shipping is applicable only when costs do not exceed Rs. 70 and for pincodes covered by our courier partners.
In case charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against customer refund. In case of non-serviceable pincodes, customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
Please note that we currently do not offer free shipping on international returns.
RETURN SHIPMENT PROCESS
To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you. For areas where return facility is not provided by our logistics partner, you can use your own partner and ship it to our warehouse. Shipping and handling charges, as well as taxes and duties are not refundable. Please address all returns to:
Royal Jewels
6TH FLOOR, H 603, WESTVIEW CHSL, PLOT NO 6,
SECTOR 2, CHARKOP, KANDIVLI WEST MUMBAI,
Mumbai Suburban, Maharashtra, 400067