Customer Support

We're Here to Help!

Fill out the form with any quarry on your mind and we'll get back to you as soon as possible

Chat with Our Support Team

I'm a paragraph. Click here to add your own text and edit me.

Location

FAQ

Frequently Asked Questions

Enter your answer here
What is the estimated delivery date of my order?

We work with all leading logistics partners in India to ensure smooth and timely delivery of your jewellery. It might take us upto 48 hrs to dispatch your order, once the order is confirmed. Once your order has been dispatched from our warehouse, deliveries are completed within 4-6 business days. We will keep sending you details of your order on your registered phone number and email . You can also track the status of your order here: https://tracking.deorra.com/
My product is not delivered yet. The number given by courier partner is not reachable. How to contact them?

Sorry to hear that you would like to cancel your order. You can login to your account and cancel the order yourself. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in future.
I would like to know about your return policy.

We offer a 30-day return policy on all our products, for all unused and unworn items, no questions asked. If you're not satisfied with the items you have received, please write to us at care@giva.co and we are happy to help! Please note that the items must be returned in their original packing and should not have been used. DeOrra reserves the right to process refunds after checking the returned items. No returns will be accepted after 30 days.
The order has been shipped, but I would like to cancel my order."

Sorry to hear that you would like to cancel your order. Please note that your order has already been shipped, so we request you to please refuse the delivery of the product and the item will be sent back to us. If this is a prepaid order, we will initiate the refund once you have refused the delivery. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in future.
The coupon code I have is not working.

Sorry to hear that your coupon code is not working. Please note coupon codes are case sensitive, so please make sure that there are no typos while entering the code. It is also possible that the coupon code is old and might have expired, in which case, we request you to reach out to us with a picture of the code, and we will do our best to help!
Will stone color get discolored?

You can buy our colour stoned jewellery with assurance that the colours will not fade with day to day use. Please avoid any physical harm or other exposure to any acidic chemicals and the stones in your jewellery will stay good as new!
I'm interested in this product. How to purchase?

You can buy the products online from our website: https://deorra.com, or find us on any marketplace like Amazon, Myntra, AJIO, Tata Cliq etc. You can also get in touch with our sales team on call/whatsapp and we will be happy to manually take your order.
Can I return the order placed on CRED?

If you have placed the order through CRED, we reqest you to reach out to the CRED team for details on return window and policy.